Quadient Recognized as Leader in IDC MarketScape for 2026

Quadient, a prominent player in the automation sector, has been acknowledged as a Leader in the IDC MarketScape for Worldwide Intelligent Customer Communication Management in 2026. This recognition underscores the capabilities of Quadient's communication management solution, Quadient Inspire. The solution excels in combining AI-driven communications with customer journey mapping and supporting varied deployment models.

Amy Machado from IDC notes that Quadient's strength lies in its innovation and commitment to enhancing customer interactions through personalized and omnichannel experiences. Quadient Inspire integrates the complete communication lifecycle, enhancing content creation, workflows, and governance, while offering flexible deployment options.

Feedback from customers highlights Quadient's robust support and active user community as key strengths. Lilac Schoenbeck of Quadient sees this recognition as validation of their dedication to connecting data, AI, and governance for hyper-personalized communication management.