PLDT Home Partners with Amdocs for Platform Modernization

Amdocs, a leading software and services provider, has been selected by PLDT Home, the wireline and broadband arm of PLDT Inc. in the Philippines, to modernize its core business platform. This initiative aims to enhance PLDT Home's business agility and streamline customer operations through a cloud-ready architecture.

The modernization involves upgrading the existing technology stack to improve resilience, scalability, security, and operational performance. Key improvements include streamlined billing, customer care, and order management, leading to more efficient processes and an improved customer experience.

This collaboration forms the foundation for PLDT's broader technology transformation, facilitating future digital initiatives. The new platform is designed to reduce order issues, accelerate service fulfillment, and enhance operational efficiency.

According to PLDT Home executives, the modernization will allow for better handling of customer expectations with improved system availability and scalability, ensuring a more reliable platform to support growth.